Artificial Intelligence Business Use Case

There is a lot of hype around Artificial Intelligence tools like Midjourney and ChatGPT.  But what are the Artificial Intelligence business use cases?  Most of the tools are not 100% polished.  They have the wrong answers, or the output is low quality. 

What does ChatGPT think are Artificial Intelligence Business Use Cases?

The prompt that I used was simply “what business uses cases are for chatgpt

ChatGPT responsed with:


ChatGPT is an AI-powered chatbot that can be used in various ways across many industries, including business. Here are some business use cases for ChatGPT:

  1. Customer service: ChatGPT can provide proactive messaging and self-service resources, so customers can quickly find the answers they need without having to wait for a customer service representative. This can help businesses provide better customer service and faster response times [2].

  2. Marketing: ChatGPT can be used to generate personalized, high-quality content for email or social media marketing. This can help businesses engage their audience with relevant and useful content [1].

  3. Content creation: ChatGPT can help businesses create content such as blogs, articles, and product descriptions. This can save time and effort for businesses while ensuring that the content is high-quality and relevant [3].

  4. Productivity: ChatGPT can be used as a personal AI tool to help businesses manage their schedule, make travel arrangements, and perform other tasks to make life easier. ChatGPT can also be used to summarize information, which can be helpful for busy professionals who need to quickly review long documents [4].

  5. Data analysis: ChatGPT can be used to reason over structured and unstructured data, perform completeness checks, and generate queries. This can help businesses gain insights from their data more quickly and efficiently [5].

Overall, ChatGPT can be a valuable tool for businesses looking to improve customer service, marketing, productivity, and data analysis.”


Many of these business use cases have been around for some time.  I’ve had access to a different A.I. tool for over a year to help brainstorm articles.  The quality was very low.  ChatGPT quality is much better.  But it still needs a human touch to punch it up. 

I’ve even had the A.I. tools completely ignore commands such as make something a certain color.  Or crank out a 1000 word blog post.  I would get black and white photo or a 550 word blog post. 

My thoughts on Artificial Intelligence Business Use Cases

There is still a lack of polish in the tools and accuracy.  If you are using A.I. tools to give you answers to topics you have zero information about, you must check that the answers are correct.  It will confidently give you the wrong answers at times.  I expect this will continue to improve rapidly.

If there is one thing to takeaway, use the tools to spark inspiration.  You should never be stuck without an idea, writers block, and get pointed in a direction. 


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John Barker

John Barker

John has over 25 years of technology experience and earned a Bachelor’s in Business Management & MBA.  He also holds CISSP and PMP certifications.


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